Browse the common questions below, or email us. We read every message.
After you sign up, onboarding asks about your goal, your sport and your week. At the end of it you start your first plan, and Context builds the next eight weeks.
Recommended, but optional. A benchmark is one short workout (20 to 30 minutes) that gives Cortix the numbers it needs to set your training zones from day one. If you'd rather skip it, enter your zones yourself, or just start training and let Cortix work them out as you go.
Context is an affordable alternative to a personal coach. It does everything from planning to adjusting and advising you, based on who you are and what you want from your training. Ask for plan changes, talk through how you feel, get advice on the next workout. Any change to your plan shows up as a preview first, so you decide what lands on your calendar.
After every ride or run, Cortix reviews how it went and gives you a short coach's debrief: what went well, and what to work on next time.
Open the workout on the calendar, choose Mark as done, and either upload a .fit, .tcx or .gpx file or enter the basics yourself. Cortix scores it and gives you the same coach feedback either way.
Your first 7 days are free, with everything included. Cancel before the week is over and you pay nothing. After that it's $19.99 a month.
Settings → Subscription → Cancel. You keep access until the end of the period you've already paid for.
Payments aren't refunded, apart from the cases set out in our Terms. Cancelling stops future charges, and you keep access until the end of the period you've already paid for. If you subscribed through the App Store or Google Play, refunds are handled by the store. Any questions, email us at support@cortix.no.
Settings → Subscription → Manage in Stripe. Updates apply to your next billing cycle.
In the Cortix app: Profile → Delete account, type DELETE and confirm. On the web: Settings → Delete account. Deletion is immediate and cannot be undone. Everything is erased right away: your login, profile, sessions, plans, coach conversations, notes, goals, logged periods and push devices, and the links to your connected services. A subscription paid on the web is cancelled with the account. One from the App Store or Google Play is not: cancel it in the store first, or it keeps charging. If you cannot sign in, email support@cortix.no from the address on the account and we delete it within 7 days.
Different platforms use different methods, so your FTP can shift slightly when you switch tools. The gap is usually small. If it looks off to you, you can adjust it yourself. Your number always wins.
Cortix shows a half marathon and a marathon time once you have run 10 km in one go in the last 90 days.
Yes. Open the workout and edit its name, intervals, duration or notes. Or ask Context in chat ("make Tuesday's workout easier") and you'll get a preview of the edits to approve.
Tell Context what happened. It looks at the rest of your plan and proposes changes to keep you moving toward your goal. You preview them first, so nothing lands on your calendar until you're happy with it.
After each planned workout, Cortix scores how closely you matched its duration and intensity, from A+ (nailed it) to F (a different workout, or far off target). The grade comes with plain-language feedback, and how each rep went is in the coach's read of the session.
Set your sport to both in Settings. Cortix balances training load across the two, gives each sport its own zones, and runs predictions for both. Benchmark tests for the two sports are placed a few days apart so neither compromises the other.
No. Cortix plans cycling and running. Swims you record still sync in, but they don't count toward your training load, so tell Context your swim days and it plans around them.
Settings → Integrations. Pick the service you want to connect and approve Cortix in the window that opens. Your recent activities sync straight away, and new ones arrive automatically as you record them.
Settings → Integrations → Disconnect. You can also revoke access from the connected service's own settings.
When you log a workout from the calendar, choose Upload file and add your .fit, .tcx or .gpx. Cortix reads your power, heart rate, cadence and GPS data and treats it like a synced activity.
To power your coaching: your calendar, analytics, plans, estimates and predictions. We don't sell or share your training data with third parties.
In a secure database hosted in the EU, encrypted in transit and at rest. Full details are in our Privacy Policy.
Settings → Delete account erases your data immediately. Or email support@cortix.no with a deletion request and we handle it within 7 days.
Email us. We read every message and usually answer within 24 hours.